Terms of service
Acceptance of our Terms
These are the Terms and Conditions which apply when buying goods from selotengo.com.au Please read this agreement carefully.
These represent the Terms and Conditions for using this service. If you do not agree to these, then you may not use this Website.
You are permitted to use our website solely on the basis of these Terms and Conditions.
We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.
If you have any questions relating to these Terms and Conditions please contact us by email or phone Monday – Friday between 9am - 4pm. Calls may be recorded for training and security purposes.
Terms and Conditions:
Se lo tengo will use its best endeavours to list products with the most competitive prices and reserves the right to change prices for products displayed on the Se lo tengo site at any time.
Our products are sourced from within Australia and international markets and as such some may not be available for sale in Australia.
This means that there may be no Australian recommended retail price for some products.
Where we have been able to establish that a product is for sale in the country, we have used that products market price as the recommended retail price.
Please notice that the prices showing on this website do not apply for Wester Australia
- Frozen and refrigerated products will be dispatched between Mondays and Wednesdays to allow time to get to destination between Wednesday and Friday. (No weekend delivery available)
- Frozen and refrigerated products will be placed polystyrene containers and should be placed in the freezer / fridge as soon as they arrive.
- Once products are thawed must be stored refrigerated and consumed within 3 to 4 days, or accordingly to each product storage instructions. (Please refer to product label)
Use of the Website
To register with selotengo.com.au and purchase goods from our Website you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
Registration and Contract
'ANTOVI GLOBAL PTY LTD ' means ANTOVI GLOBAL PTY LTD trading as se lo tengo. You are the customer. You agree to purchase services and goods from ANTOVI GLOBAL PTY LTD subject to these Terms and Conditions which will apply to all transactions using our service.
You must be 18 years or over and must complete the registration procedure to participate in our grocery service online portal.
By registering for this service you agree that the details provided by you on registration, or at any time, are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with our grocery service online portal, you accept that your email address may be used to supply you with such information.
Customers using our service accept the need to have their credit or debit card details registered with PayPal prior to ordering. These details are held by PayPal and not by ANTOVI GLOBAL PTY LTD including the PayPal password that is different from the one at selotengo.com.au website or ANTOVI GLOBAL PTY LTD.
It is your responsibility to keep your passwords secure. We reserve the right to modify or withdraw a password at our discretion.
We reserve the right to:
- Decline a new customer registration or suspend or terminate a customer’s account at any time and at our sole discretion.
- ANTOVI GLOBAL PTY LTD reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.
- ANTOVI GLOBAL PTY LTD reserves the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.
We will not be responsible for any loss or damage caused to the goods after the goods are received.
Goods are subject to availability. If for any reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. A full refund will be given where you have already paid for the goods.
To ensure availability of all our products, customers may be limited to a maximum number of items. Goods will not be supplied for the purposes of resale, and are only supplied for a customer’s own use as a consumer. We reserve the right to refuse orders that we consider are for commercial or non-domestic purposes or subject to onward delivery by a third party.
Pricing, descriptions and product information
The prices which you must pay for the products that you order are set out on the Website at the time you place your order (plus a delivery charge) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
All prices are shown in Au$ Dollar and inclusive of GST
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.
Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.
The weight of some goods may vary marginally from that ordered and the price may change to reflect actual weight - if it weighs a little less you pay a little less and if it weighs a little more you pay a little more. Prices in ‘My Cart” are estimates only.
Placing an order and order acceptance
The order acknowledgement email and order number are not an order confirmation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. For items delivered to you by a carrier, legal acceptance of your order will be when the carrier schedules a delivery with you. Our carrier will make every reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment refunded to your card.
There is no minimum order value on any grocery order. All orders below Au$100 are subject to a standard delivery charge, which includes selecting, packing and delivering the goods.
We take payment from you through PayPal. You must register to PayPal in order to use this service. PayPal is responsible for the transaction with your bank. We do not deal with any information with your credit or debit card.
Any refunds will be processed through PayPal as soon as they are accepted by the company accordingly to the refund policy.
You must accept PayPal’s terms and conditions. www.paypal.com.au
The content of the selotengo.com.au Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from Antovi global Pty ltd.
This Website and the Retail Sites and any software are provided on an "AS IS" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You agree to indemnify and hold Antovi global Pty ltd /a Se lo tengo harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit Antovi global Pty Ltd Websites, or from your use/misuse of the Websites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.
Promotions can only be used on this Website subject to these Terms and Conditions.
Promotion are, and remain at all times the property Antovi global Pty Ltd. The right to use a Promotions is personal to the original or named recipient and may not be transferred without permission. It may not be copied, reproduced or published either directly or indirectly. Promotions distributed or circulated without our prior written approval are not valid and may be refused or cancelled. If you redeem or attempt to redeem a voucher to which you are not entitled you may be committing an offence.
Antovi global Pty Ltd reserves the right to cancel or withdraw any Promotions or promotion at any time without notice and without reason. If we refuse a voucher for any reason we will inform you before the order is dispatched to give you the opportunity to cancel the order.
Unless otherwise stated a Promotions may be used only by the named recipient, it may only be used as stated on the Promotions and not in conjunction with any other offer or Promotions. Promotions cannot be exchanged for cash, gift Promotions, delivery charges (except where stated) or for a whole order.
Certain goods may not be purchased using promotions.
When a Promotions or other promotional offer applies to more than one product, the total value of the promotional offer or discount is split and shared across each applicable product in the correct ratio. If an item or part of the order is returned, then we will refund the relevant correct value.