PLEASE NOTE: The return information listed below is for consumer (or “individual”) customers only. This does not apply to wholesale accounts.
In-stock orders ship within 2-3 business days. We do not process orders on Thursday, Friday or weekends, so orders placed on Thursday and Friday usually ship out on Monday. Orders placed on holidays will begin processing the next business day. No weekend or holiday delivery is available. All stock orders ship from our warehouse in Melbourne VIC. Orders placed after 12:00pm are typically processed the following business day. We currently do not ship to PO Boxes. You will be notified if there are any out of stock items and its expected receipt date. All orders will be shipped via courier.
We deliver to mainland in Australia only to VIC addresses. We cannot deliver to any other state as this stage (if you live in a regional area is best to check with us if we can deliver the goods prior making the order). We reserve the right to charge to deliver to certain areas, post codes or when the order exceeds the limit weight amount.
Delivery areas, dates and times are subject to availability.
Some areas within these states may not be available for delivery. If that is the case, we will notify you by email of phone call and your money will be refunded.
ANTOVI GLOBAL PTY LTD T/A se lo tengo reserves the right to withdraw this delivery offer at any time.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you. When an item has been delivered, risk of damage to, or loss of, the item passes to you. You must ensure the storage of the product accordingly to the type of product.
Frozen products will be delivered in polystyrene containers and should be placed in the freezer as soon as they arrive. Once products are thawed must be stored, refrigerated and consumed within 3 to 4 days or accordingly to each product storage instructions.
By placing an order you are authorizing us to accept signature from another person at the same address on your behalf if you are not present at the time of delivery.
ANTOVI GLOBAL PTY LTD T/A se lo tengo will be under no liability for any delay or failure to deliver the products within estimated timescales.
It is your responsibility to ensure you check the space available in your fridge, freezer or storage for the product before placing your order.
Where requested by the delivery driver, products must be inspected upon delivery and refused if any damage is found.
Failure to notify us of any visible damage may result in claims not being accepted if the item has been signed for. Damage should be notified to the driver and noted on their delivery pad at the time of refusal.
You must not use a product that is damaged or different to that, which was ordered. Failure to comply with this will deem that you have accepted the goods and will be unable to return them because they are damaged or different to that ordered. Your statutory rights are not affected.
We reserve the right to restrict or refuse delivery requests in certain areas at any time and without notice.
We deliver your order to the front door of your house or to the communal entrance to your block of flats.
Our delivery service does not include a detailed check of your shipping. However, if you have any queries, please email us at firstname.lastname@example.org after your delivery has taken place.
If your delivery is going to a work address, we will always deliver to the ground floor communal entrance of your business’ building then contact you to meet our driver. We reserve the right to return your order if you do not come to collect your order within a reasonable time. In this instance, we reserve the right to charge for any re-delivery.
Deliveries will be made Monday/Tuesday/Wednesday/Thursday/ Friday of each week. However, orders will only be processed on Monday/Tuesday/ Wednesday. If we anticipate any difficulties concerning the delivery date, we will contact you to arrange a mutually acceptable alternative.
Under no circumstances, order of frozen products will be processed or dispatched on Thursday or Friday.
Confirmation on Shipping
When your item has been shipped we will send you an email confirming your shipment and provide you with your tracking number.
We do not offer international shipping at this stage